If you need to cancel your parking space, please follow the guidelines outlined below:
Instructions for Canceling a Parking Space:
- Submit a Ticket: Log into the customer portal and submit a ticket with the category of “Cancel space”
- Note:For New York locations, please be aware that:
- As per your signed parking agreement, 30 days' notice prior to the first day of the following month is required.
- Failure to provide this notice may result in continued billing for the next month.
Once we receive your cancellation request, our team will process it and send you a confirmation email.
Track Your Request: Monitor the status of your cancellation by logging into Prompt Parking Support.
Returning your key or remote: See here for instructions on how to return your key or remote:
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