Set Up Auto-Pay for Your Parking Account

Setting up auto-pay ensures you never miss a payment by automatically charging your card for your monthly parking fee. Here’s how to enable auto-pay through the customer portal:

Steps to Set Up Auto-Pay:

1. Log into Your Customer Portal: For detailed instructions, visit Accessing Your Customer Portal.
2. Select Recurring Billing: From the left navigation menu, click on “Recurring Billing.
3. Choose a Payment Method: You can either select a card already on file or add a new credit card for recurring payments.
4. Authorize Auto-Pay:By enabling auto-pay, you authorize Prompt Parking to bill the selected credit card for your monthly parking fee on the first day of each month. Please note:
   • Processing Fee: Each credit card transaction will include an additional $3.00 processing fee.

Important Information:

• Updating Payment Information: If your credit card details (e.g., expiration date or security code) change, you must update the card information immediately to avoid payment delays.
• Declined Payments: If your credit card is declined and results in a late payment, you may be subject to a late fee in accordance with your signed agreement.
• It is your responsibility to ensure that your credit card transaction is valid on the first day of each month to avoid disruptions in service.

If you have any issues setting up auto-pay, please contact our support team through the customer portal at Prompt Parking Support.